Do you have a Google Business Profile page? As of July 31, 2024 Google will shut down the Business Google Profile page call history and chat, but you can download your history now!
Google will stop creating new conversations after July 15, and chat functionality will fully end on July 31. Customers will still be able to find and contact your business via Google Search and Maps, and can still learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile.
From Google:“We are reaching out to share that we will be winding down Google’s chat and call history features in Google Business Profile on July 31, 2024. We acknowledge this may be difficult news – as we continually improve our tools, we occasionally have to make difficult decisions which may impact the businesses and partners we work with. It’s important to us that Google remains a helpful partner as you manage your business and we remain committed to this mission.”
❓If you have questions about this change, just let me know! It’s important to me that your Business Profile continues to be a helpful tool for you to manage your business.
📝 In Summary: Starting July 15, customers will no longer be able to start new chat conversations with your business from Google. Customers in existing chat conversations will be notified that chat will be phased out.• Starting July 31, chat functionality will end. This means you'll no longer receive new chat messages through your Google Business Profile.
📌 What to do next:
• If you’d like a record of past Business Profile chats, you can download your
chat history of past customer conversations via Google Takeout - Or contact me to do it for you.
• Consider inviting your customers to alternative chat solutions to continue important conversations with your website visitors and people who find you through Google.
Why we care: A Google Business Profile can be a crucial addition to your website and business plan. Google Business Pages are shown even before organic search engine results - even when you pay to be listed or for higher rankings. Google also often times gives higher consideration in Search Engine Results to businesses/websites that have a Google Business Profile. Contact me if you have any questions or if I can help in any way! 💬 📧 📱
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